Managing Coat Check

Setting Up Coat Check

To enable coat check for your event:

1. Open your event in the Streets app
2. Go to the event management screen
3. Find the Coat Check section
4. Tap Settings to configure coat check
5. Toggle Enable Coat Check on

Configuration Options

Customize coat check to fit your event's needs:

Applicable Ticket Types

Select which ticket types are eligible for coat check. This is useful if you only want to offer coat check for certain ticket tiers (e.g., VIP only).

Zone Configuration

Set up zones to organize coat storage:

• 1-10 - Simple numeric zones (default)
• A-Z - Alphabetic zones for larger venues
• Custom - Enable custom zone entry for flexibility

Geofence Settings

Require guests to be at the venue to use coat check:

• Toggle Require Geofence on/off
• Set the geofence center (auto-populated from event location)
• Adjust the radius (default: 500 meters)

Queue Limit

Set the maximum number of simultaneous pickup requests:

• Default is 10 requests at a time
• Adjust based on your coat check capacity
• Lower numbers = shorter wait times but more "queue full" messages
• Higher numbers = more requests but potentially longer waits

Request Cutoff Time

Set when pickup requests stop being accepted (e.g., at event end time). After this time, guests will need to pick up their coats directly from staff.

Using the Staff Console

The coat check console is your command center for managing all coat check operations:

1. Go to your event management screen
2. Tap the Coat Check section
3. Tap Open Console

The console has two main tabs:

• Bind Tab - For creating new coat claims
• Pickup Queue - For processing pickup requests

Creating Coat Check Claims

When a guest checks their coat, you'll need to bind it to their ticket:

Method 1: Scan and Create

1. In the Bind tab, you'll see recent check-ins
2. Find the guest who just arrived or tap New Claim
3. Scan the guest's ticket QR code or search by name
4. Enter the claim number (auto-suggested for you)
5. Select a zone and optionally add a rack location
6. Tap Create Claim to confirm

Method 2: Fulfill Guest Bind Requests

If guests can initiate bind requests from their app:

1. Watch for the Bind Requests notification in the console
2. Tap to view pending requests
3. Select a request to fulfill
4. Take the guest's coat and enter claim details
5. Tap Bind to complete

Processing Pickup Requests

When guests request their coats, they appear in the Pickup Queue tab:

Queue Card Information

Each card in the queue shows:

• Claim Number - The coat's identifier
• Zone - Where the coat is stored
• Status - Requested or Ready
• Wait Time - How long the guest has been waiting

Processing Flow

1. Mark Ready - When you've retrieved the coat, tap Mark Ready. The guest will receive a push notification.
2. Handed Off - When the guest picks up their coat, tap Handed Off to complete the process.

Urgency Indicators

The queue uses color coding to show urgency:

• Gray - Normal wait time
• Yellow - Approaching expected wait time
• Red (Overdue) - Guest has waited longer than expected

Special Claim Actions

Canceling a Pickup Request

If a guest changes their mind or there's an issue:

1. Find the claim in the queue
2. Tap the cancel icon
3. Optionally add a reason
4. The claim returns to "Checked In" status - guest can request again later

Voiding a Claim

For permanent issues like lost items or wrong claim numbers:

• Voiding permanently invalidates a claim
• Use the overflow menu (...) and select Void Claim
• Add a reason for the audit trail
• Voided claims can be deleted to allow the guest to start over

Deleting a Voided Claim

After voiding a claim, you can delete it to allow the guest to create a new claim:

1. Only available for voided claims
2. Deleting removes all record of the claim
3. The guest can then check their coat again with a new claim number

Viewing Claim Details

Tap the info icon on any claim to view detailed information:

• Claim number and zone
• Order ID for reference
• Complete activity log with timestamps
• Staff names for all actions (audit trail)

Collaborator Access

You can grant coat check access to collaborators:

1. Go to your event settings
2. Navigate to Collaborators
3. Add or edit a collaborator
4. Enable the Coat Check permission

Collaborators with coat check permission can:

• Access the coat check console
• Create and manage claims
• Process pickup requests
• Receive pickup request notifications

Coat Check Statistics

The event management screen shows real-time statistics:

• Total - All claims created
• Requested - Currently in queue
• Ready - Waiting for guest pickup
• Picked Up - Completed claims
• In Queue - Active requests needing attention

Best Practices

Staffing

• Have dedicated staff for the coat check console
• Train staff on the app before the event
• Consider having one person on claims, one on pickups during busy times

Organization

• Use consistent zone assignments
• Add rack locations for faster retrieval
• Keep claim numbers sequential for easy tracking

Communication

• Let guests know coat check is available via the app
• Post signage explaining the digital process
• Staff should encourage guests to enable notifications

End of Night

• Monitor the queue as the event ends
• Consider disabling new requests near closing time
• Have a plan for unclaimed coats