Help Topics
Troubleshooting Guide
Solutions to common problems you might encounter while using Streets
General Troubleshooting
Common Issues
Some common issues users encounter include:
- Unable to view a private event.
- App crashes or freezes.
- Login issues.
- Slow loading of feeds or event pages.
Quick Fixes
Follow these steps to resolve common issues:
- Relaunch the App: Close the app completely and reopen it.
- Clear Cache: Go to your device settings, find the Streets app, and clear its cache.
- Reinstall the App: If the problem persists, uninstall and reinstall the app.
- Check for Updates: Ensure you are using the latest version of the app.
Tips for Specific Issues
- Private Event Access: Relaunch the app and click the private event link again.
- Web-Specific Issues: Try clearing your browser cache or using a different browser.
If none of these solutions work, contact support@thestreetsapp.com.
Event Curator Issues
Common Issues
Event curators may encounter the following challenges:
- Unable to save events due to incomplete information.
- Confusion regarding ticket quantity representation.
- Camera permissions not enabled for ticket scanning.
Quick Fixes
- Ensure Permissions: Verify that camera permissions are enabled in your device settings.
- Check Lighting: Scanning tickets requires adequate lighting. Use PDF tickets in low-light conditions.
- Generate Reports: To manage attendee data, go to the "Manage Events" page, tap the "More" icon, and generate a custom event report.
Vendor Issues
Common Issues
Active vendors (e.g., hookah, merchandise, parking) might face these issues:
- Inventory management errors.
- Issues with sharing product listings.
Quick Fixes
- Manage Inventory: Hide inventory by setting its sale end date to the current date.
- Share Listings: Ensure product URLs are correctly copied and shared.
For unresolved issues, contact support@thestreetsapp.com.
Customer Issues
Common Issues
- Difficulty locating tickets.
- Login or password recovery issues.
- Incorrect feed personalization.
Quick Fixes
- Find Tickets: Look for an email with the subject line containing "Streets" and the event or product name.
- Update Preferences: Adjust interests in the app settings to improve feed accuracy.
Visit the Refund Policy for information about cancellations and transfers.
NFC Functionality Issues
Common Issues
- NFC not working on compatible devices.
- Issues with Tap to Pay on iPhone or Android.
Quick Fixes
- Enable NFC: Check your device settings and enable NFC functionality, Bluetooth, & Location permissions.
- Check Compatibility: Ensure your device supports NFC.
Backup Options
If NFC fails, use alternative options like PDF tickets or app-based tickets.
Still Having Issues?
If you're still experiencing problems after trying the troubleshooting steps above, our support team is ready to assist you.