STREETS REFUND TERMS & CONDITIONS

Effective Date: March 1, 2025

1. Refund Policy & Seller Responsibilities

1.1 When issuing a refund, the customer will receive the full refund amount, including all taxes and fees paid at the time of purchase.

1.2 To process a refund, the seller must cover the original Streets platform fee, as this fee is non-refundable.

1.3 The total amount refunded to the customer will be debited from the seller's Stripe connected account.

1.4 Refunds help protect the seller from costly chargebacks, which may lead to additional fees and potential account restrictions.

1.5 Once a refund is processed, all items in the order will be voided, and access to tickets, products, or services will be revoked.

2. Refund Payment & Seller Account Balance

2.1 The refund amount, including all applicable fees, will be deducted from the seller's Stripe account balance.

2.2 If a refund fails, it is because the seller's Stripe account does not have sufficient funds to cover the refund.

2.3 Sellers must log into their Stripe dashboard to add funds if their balance is insufficient.

2.4 If a refund fails due to insufficient funds, the customer may file a chargeback, potentially resulting in additional Stripe penalties and a loss of funds.

3. Chargebacks & Protecting Your Sales

3.1 A chargeback occurs when a customer disputes a transaction with their bank. This can lead to additional fees and restrictions on your account.

3.2 Issuing a refund through Streets is the best way to avoid chargebacks, preventing unexpected financial losses.

3.3 If a chargeback occurs, Stripe may automatically withdraw the disputed amount from your account, in addition to dispute fees.

4. Agreement & Policy Updates

4.1 By selling on Streets, you acknowledge and agree to these refund terms.

4.2 Streets reserves the right to modify this Refund Policy at any time. Continued use of the platform constitutes acceptance of these changes.

4.3 Policy updates will be communicated via email and posted on the Streets platform.

For any questions regarding this Refund Policy, please contact us at support@thestreetsapp.com.